'My Pension Online' frequently asked questions

In October 2024 we introduced a new portal.

What to do next:

If you’re already registered on ‘My Pension Online’

You need to transfer your account to the new portal. You will only need to do this once.

To do this, go to 'My Pension Online' and click log in.

New to 'My Pension Online'

1. To register, go to 'My Pension Online' and click 'Create a new account'

2. Watch our 'How to register' tutorial video: Registration tutorial

3. In order to complete your set up, you will need to:

- Confirm your details and National Insurance Number

- Verify your email address*

- Create a new secure password

- Set up 2-step authentication

You will only need to do this once.

4. Read the consent message and click ‘Accept and Login’.

*We strongly recommend you use a personal email address as this will ensure we can still contact you if your circumstances change. If you are using a work email address, once logged in may we ask you to go change it under the details and settings section of 'My Pension Online'.

Explore the dashboard:

Familiarise yourself with the layout and features.

Check out the main sections like personal details, and document upload.
Update your details like address or marital status.
View P60s and payslips.
Update your beneficiaries.

What is my password?

Please ensure that your password is meeting the correct criteria: It must contain 8 characters including an upper and lower case character, a number and a symbol. If you've forgotten your password, please click the 'Forgotten your password?' link below the submit button.

Why have I got more than one benefit statement?

This will be because you have more than one job. For example, if you're a teaching assistant and a lunchtime support assistant and pay into the pension scheme for both posts, you'll have a statement for each post.

I don't understand my benefits statement

Every year we write guidance notes to help you read and understand your annual benefit statement. You can find these notes on the Annual benefit statements section on 'My Pension Online'. Alternatively, visit the Annual benefit statements webpage under Related pages.

If you have any other issues, please email or call our helpdesk and we'll be happy to help.

Where are my other pension records?

If you have multiple pension records relating to other employments once you login to 'My Pension Online' you will be asked which record you want to look at.

How do I calculate what my pension will be at a specific retirement date in the future?

Once you’ve logged in, select ‘Benefit Calculators’ and select 'explore additional calculators' then ‘Voluntary Retirement’ and you can calculate your own projections. The ‘leaving date’ box will default to your normal pension age, however, you can over-type this date and see your pension figures. After amending the leaving date, click ‘calculate’ at the bottom of the screen. The annual pension and lump sum figures will adjust accordingly and give you an idea of the pension that may be due. The pension figure is an annual amount, so divide this by 12 to get your monthly pension figure.

When using the benefit projector, why is my pension lower if I choose to retire earlier than my normal retirement age?

Your pension will be reduced for early payment, as we’re paying the pension to you for longer. Visit the page on early retirements to view the reductions table. If you retire due to ill health or redundancy, your benefits are paid unreduced.

I am thinking about leaving my job and retiring. What are the next steps?

Once you've handed in your notice at work, your employer sends us a 'leavers form' (they won’t be able to give us the leavers form until your final salary/wage payment has been made and this can sometimes be after you’ve left). We check the figures on the leavers form and work out your pension benefits. A retirement pack is posted to you with your benefit options and forms to complete. When we receive your forms we’ll process your benefits and confirm payment dates in a letter.

If you'd like to read more about the different types of retirement, take a look at our 'Thinking of retiring' guide on the forms and guides page.

My marital status is recorded incorrectly on my statement. How do I correct this?

You can update your marital status online, however if your circumstances have changed, we'll need to see a copy of your marriage certificate/ civil partnership certificate/ decree absolute. You can email a copy to our pensions email address.

If you've previously informed us of your change in marital status, and notice that it has reverted back, this may be because you've not updated this with your employer. As we receive details from them on a monthly basis, please also check your employer has up-to-date information.