AVC Administration and Payroll Training
Prudential are committed to making scheme administration as streamlined as possible, while providing scheme members a safe and secure way of saving for their retirement. That's why it’s important they receive the relevant Additional Voluntary Contributions (AVC) payroll information in the correct format, so payments can be invested on time, each time.
To help you do this, they've put together some useful training material which gives guidance on creating, formatting and submitting payroll information – take a look below:
Prudential will provide 1:1 support between Oct 2025 - Dec 2025 to employers and payroll administrators who experience difficulties in submitting payroll information, including filing and processing errors.
We strongly encourage you to engage with this training.
Payroll submission
From the 1st January 2026, Prudential will be adopting a firmer approach to the payroll files and payments they receive. If there is a query or any outstanding information that prevents the investment of member contributions, they will implement a chaser process with that employer or payroll administrator to obtain the missing information.
This process consists of 4 emails and 3 phone calls over a 30 day period. They will also inform the Administrating Authority, and if no response is received, will ask the Administrating Authority for assistance. If the required information is not received within 30 days, the contributions will be returned to the employer, who will then need to resubmit the payment with the corresponding payroll file as soon as possible.
Payments for subsequent pay periods will not be processed until the payment has been resolved.
