'My Pension Online' frequently asked questions

In October 2024 we introduced a new and improved My Pension Online. If you have not accessed your account since this date, you will need to create a new account. Follow the steps below, or read through our guide for instructions on how to do this.

New to 'My Pension Online'? Follow the steps below to get logged in!

To register, visit My Pension Online. On the login screen, select the ‘Create an account’ button.
We recommend watching the short 3-minute registration tutorial video Registration tutorial - Shropshire Pension Fund

3. Follow the steps and enter the required information into each field. It will ask you to:

- Confirm your details and National Insurance Number (make sure there are no gaps in your NI Number)

- Verify your email address*

- Create a new secure password

- Enter your mobile phone number to set up SMS verification (For more information on this, please read our news post.)

4. Read the consent message and click ‘Accept and Login’.

*We strongly recommend you use a personal email address as this will ensure we can still contact you if your circumstances change. If you are using a work email address, once logged in to your account, please find the ‘Details and settings’ section on your dashboard homepage, and select the blue ‘Update my details’ button. Then click ‘Manage my personal details’. Here, you can change your email address to a personal one.

If you have any problems logging in, please contact us using our online contact form.

Explore the dashboard:

Familiarise yourself with the new layout and features.

Check out the main sections like personal details, and document upload.
Update your details like address or marital status.
View P60s and payslips.
Update your beneficiaries.

What is my password?

Please ensure that your password is meeting the correct criteria: It must contain 8 characters including an upper and lower case character, a number and a symbol. If you've forgotten your password, please click the 'Forgotten your password?' link below the submit button.

I haven't received a one-time passcode

In May 2026, we introduced a new SMS verification feature to improve safety and security for your My Pension Online account.

This additional level of security sends a unique one-time passcode to your mobile phone by text message each time you log in. This replaces the one-time passcode traditionally sent to your email address, making logging in to your account faster and more secure.

If you;

do not have a mobile phone that can receive text messages;
are using your account overseas; or
experience any issues during the SMS process,

then please contact the helpdesk.

Why have I got more than one benefit statement?

This will be because you have more than one job. For example, if you're a teaching assistant and a lunchtime support assistant and pay into the pension scheme for both posts, you'll have a statement for each post.

I don't understand my benefits statement

Every year we write guidance notes to help you read and understand your annual benefit statement. You can find these notes on the Annual benefit statements section on 'My Pension Online'. Alternatively, visit the Annual benefit statements webpage under Related pages.

If you have any other issues, please email or call our helpdesk and we'll be happy to help.

Where are my other pension records?

If you have multiple pension records relating to other employments once you login to 'My Pension Online' you will be asked which record you want to look at.

How do I calculate what my pension will be at a specific retirement date in the future?

Once you’ve logged in, select ‘Benefit Calculators’ and select 'explore additional calculators' then ‘Voluntary Retirement’ and you can calculate your own projections. The ‘leaving date’ box will default to your normal pension age, however, you can over-type this date and see your pension figures. After amending the leaving date, click ‘calculate’ at the bottom of the screen. The annual pension and lump sum figures will adjust accordingly and give you an idea of the pension that may be due. The pension figure is an annual amount, so divide this by 12 to get your monthly pension figure.

When using the benefit projector, why is my pension lower if I choose to retire earlier than my normal retirement age?

Your pension will be reduced for early payment, as we’re paying the pension to you for longer. Visit the page on early retirements to view the reductions table. If you retire due to ill health or redundancy, your benefits are paid unreduced.

I am thinking about leaving my job and retiring. What are the next steps?

Once you've handed in your notice at work, your employer sends us a 'leavers form' (they won’t be able to give us the leavers form until your final salary/wage payment has been made and this can sometimes be after you’ve left). We check the figures on the leavers form and work out your pension benefits. A retirement pack is posted to you with your benefit options and forms to complete. When we receive your forms we’ll process your benefits and confirm payment dates in a letter.

If you'd like to read more about the different types of retirement, take a look at our 'Thinking of retiring' guide on the forms and guides page.

My marital status is recorded incorrectly on my statement. How do I correct this?

To update your marital status, we'll need to see a copy of the relevant document. You can upload a copy using the document upload function on My Pension Online. Once your document has been uploaded, a member of the pensions team will amend this accordingly.

If you've previously informed us of your change in marital status, and notice that it has reverted back, this may be because you've not updated this with your employer. As we receive details from them on a monthly basis, please also check your employer has up-to-date information.