When you become a member of the Shropshire County Pension Fund, we highly recommend you register an account on our online portal, which we call 'My Pension Online'. Here you will have your own personal dashboard, holding all the information about your pension with the fund.
The security of the personal data we hold on you is paramount to us, so we use several levels of security to keep it safe.
The latest introduction is called Electronic ID Verification, here members confirm their identity by submitting a picture of their passport or driving licence alongside a live image of their face, which is taken by their phone camera.
Please note: ID verification is only required when registering for the first time to 'My Pension Online'
My Pension Online registration
- Go to ‘My Pension Online'
- Select ‘Create an account’.
- Read the information, select ‘I understand this website uses my personal data’.
- Confirm your details (you will need your National Insurance number). Click ‘submit’.
- If the email address we hold for you is correct, select ‘send verification link’. An email will be sent to your inbox. Please check your junk/spam folder. Once received click on the link to set up your account. Go to Step 9 to complete the registration.
- If we don’t hold an email address or if it’s incorrect or not accessible, select ‘verify my identity’. Using your smartphone camera, scan the QR code on the screen where you will be taken to a secure webpage to begin the process.
- Take a photo of your ID document (passport or driving licence) followed by a live picture of you to verify your identity. If your identity verification fails, please confirm your details again.
- Once completed, return to the ‘Confirm your identity' webpage and click ‘continue’.
- Then follow the screens as your account is made. We recommend that you use a personal email address so we can keep in touch with you should your circumstances change.
- You will need to provide your mobile number which will be securely stored and only used to send you one-time passcodes. A code will be sent to your phone which you will need to then enter on screen.
- Once logged in please visit the personal details area of your dashboard to check all your details are correct.
To ensure your account is secure we have also introduced SMS (text message) verification to My Pension Online.
If you require further information or assistance, please refer to the frequently asked questions webpage or our registration guide.
