Contact the pensions team

Over the course of the last 18 months, Shropshire County Pension Fund, like a lot of organisation’s have had to make a number of changes as to how we operate our service. One of the biggest, was moving to mostly home working for our staff.  

However, whilst we’re working in a different way and mostly from home, the fund still has a dedicated helpdesk team available to answer questions about your Local Government Pension Scheme (LGPS) benefits. Members of the scheme can contact the helpdesk by phone, email, or post. 

Face-to-face meetings  

Face-to-face meetings and events are still not taking place this year, but we’re looking at how we can offer one-to-ones in the future and at a venue convenient for you. At the moment, we can offer you a pre-booked one-to-one appointment over the phone, or by video call in place of a face-to-face meeting. 

How to contact the pensions team  

If you want to talk to us about your pension, you can give us a call on 01743 252130, send us an email at pensions@shropshire.gov.uk, or write to us at Pensions, PO Box 4826, Shrewsbury, SY1 9LJ.    

Our helpdesk hours are:  

Monday to Thursday 8.45am to 5.00pm
Friday 8.45am to 4.00pm

Helpdesk phonelines are open Monday to Friday: 10am to 4pm (excluding bank holidays).

Don’t forget - you can also view your pension record and update personal information by logging in to ‘My Pension Online’ on our website, www.shropshirecountypensionfund.co.uk