Important information:

Phone lines open between 10am - 4pm

Our telephone lines are only open from 10am until 4pm and are extremely busy. Why not instead try our new virtual assistant who can answer many queries, or else email pensions@shropshire.gov.uk Many thanks for your patience.

Returning forms

Returning forms and documents

We’ve changed the way we accept information and it’s now easier than ever to send forms and documents to the pensions team. To help reduce printing needs, fillable PDF versions of forms can now be found on our website. We’re also now able to accept photocopies of certificates in place of asking to see the original documents.

Where possible, please avoid sending paper forms. Our turnaround time to process information sent in this way is slightly longer.

We'll accept electronic signatures, scanned copies of forms, and photocopies of certificates/ passports. We’ll also accept photos of forms and identification if the images are clear and of good quality.

If you don’t have a printer, scanner or camera, you can fill in one of the ‘fillable forms’, which can be found on the ‘Forms and guides’ page of our website.

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