Important information:

Phone lines open between 10am - 4pm

Our telephone lines are only open from 10am until 4pm and are extremely busy. Why not instead try our new virtual assistant who can answer many queries, or else email pensions@shropshire.gov.uk Many thanks for your patience.

Introducing our new Digital Assistant

Publication date: 06/06/2023 15:30:22

To support our members in finding out about their LGPS pension, we’ve introduced a new Digital Assistant feature to our website. 

If you’ve any queries about your pension, the Digital Assistant is here to help. Our website is full of useful information and this new feature can easily guide you to find the answers you need. As the service is fully automated, we suggest that you read prompts carefully before responding, to make sure the assistant can find the correct information for you. 

If you have a complex query, or a question about your pension, the Digital Assistant will direct you to the ‘Ask The Team’ function. While filling out the contact card, you will have to include your NI number, full name and a description of your query so we can find your pension account and answer your questions promptly. 

The Digital Assistant is fully secure and individual records can only be accessed by a member of our team.  

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